This UX case study explores how the EV Connect app could be improved to better communicate its offering and enhance the overall user experience. Together with a colleague, I evaluated the existing app and identified five key areas for improvement, focusing on clarity, information structure, engagement and visual communication.
The proposed solution include more inviting visual content, a clearer presentation of the company's expertise, illustrative and interactive elements to support understanding and the introduction of an Ai-powered chat feature to guide users through the platform.